Last updated: October 23, 2024
Subscription Refunds
We want you to be satisfied with your subscription to Kakrola. If you're not completely happy with your purchase, we're here to help.
7-Day Trial Period
All new subscriptions start with a 7-day trial period. During this time, you can explore Kakrola's features without being charged. You can cancel at any time during the trial and won't be billed.
Paid Subscriptions
For paid subscriptions, we handle refund requests as follows:
- Within 14 days of your first payment: Full refund available upon request
- Technical issues: If you experience technical problems that significantly impact your use of Kakrola and our team cannot resolve them, you may be eligible for a partial refund
- Accidental renewals: If your subscription renewed automatically and you contact us within 7 days of the renewal, we'll consider your refund request
How to Request a Refund
To request a refund:
- Contact our support team at cs.mohammadrahi@gmail.com
- Include your account email and the reason for your refund request
- Our team will review your request and respond within 2 business days
Non-Refundable Cases
Refunds are not available for:
- Partial months of service
- Requests made after 14 days of initial purchase
- Account termination due to violations of our Terms of Service
- Usage of premium features during the paid period
Processing Time
Once approved, refunds typically process within 5-10 business days, depending on your payment method and financial institution.
Changes to This Policy
We may update this refund policy as needed. Significant changes will be communicated via email to our active subscribers.